TERMS AND CONDITIONS | Newcombe Croft

Terms and Conditions

WEBSITE - TERMS OF USE

The content of the website, and the pages contained within are for information purposes only. The contents and the website are subject to change without notice.
No warranty or guarantee as to the accuracy of the website is given, nor do we give guarantee as the the completeness or suitability of any information given on this site. You accept by using the website, that information and materials within may contain inaccuracies or errors, and we exclude liability for any such inaccuracies or errors to the full extent permitted by the law.
The use of any information or material provided on this website, is entirely at your own risk, for which we (the property owners and website creators) will not be held liable
The website contains material and images licensed to us. All images used on the site are copyright Sophia Ruth Photography. Reproduction is forbidden without prior consent, as detailed under copyright law.
From time to time, the website may also include links to external websites. These are provided for your convenience and further information only. We do not endorse any of the websites and accept no responsibility in relation to the content of any linked website.

BOOKING

When you make a booking via this website, you enter into a contract between “you” (the Lead Booker) and “us” (Proprietor of 1 Newcombe Croft). No booking is valid until written confirmation has been sent by us to you. This contract becomes legally binding once “we” (Proprietor) have sent confirmation to “you” and until then the booking is provisional only.
It is your responsibility to ensure all details provided on the booking confirmation are correct, and you must notify us on any discrepancies or mistakes.
You must be over 18 when booking the “property” (1 Newcombe Croft). Booking conditions apply to all members of your booking party.
We are unable to accept bookings for stag or hen parties. Single sex group bookings are by prior arrangement only. Please email to discuss your requirements before booking.
The booking must not be sold or transferred to any other individual or party without prior written permission.

INSURANCE

It is your responsibility to ensure you take out appropriate insurance to protect you against loss should you not be able to undertake your holiday, and that any insurance you take is suitable for your needs.

SMOKING/VAPING

NO Smoking OR Vaping is to be carried out within the property OR anywhere surrounding or within the property boundary, this includes the garden area. Should this be found to be breached by any occupant, a fine will be applicable. By making a booking you agree with these terms. Reports of smoking/vaping contravening the above will be seen as a breach of contract.

PAYMENT

A deposit of 30% is to be taken on booking, provided that the booking is made more than 60 days prior to the date arrival.
Should the booking fall 60 days or less than the date of arrival, full balance will be payable immediately on confirmation of booking. Your booking will not be secured without either appropriate deposit or full payment.

PETS

Dogs only. We ask that you follow our pet code of conduct listed separately.
Pets are not to be left unsupervised at the property unless strictly by prior agreement. Please be aware any damages as a result will be payable in full in addition to that already payed for the booking and will be collected after assessment for repairs
Should damage occur as a result of a pet at the property, a condition of booking is that charges will be made to the lead booker for any repairs needing to be made after departure.
If you are booking without pets, you make a booking on the understanding that this is a pet friendly accommodation, and while a high standard of cleaning is undertaken throughout between guests, we cannot guarantee that pet fibres and dander which may trigger allergy suffers will not remain in the property and therefore you book at your own risk.
All dog mess must be cleared up from the garden and disposed of in the specific waste bin provided
All pets entering the property must have been treated at least 48 hours before with an effective flea treatment. Due to the lack of efficacy of the product, we do not accept pets having been treated only with a Fipronil based product (Frontline, Itch, Bob Martins, Wilco, Johnsons, Effipro etc.) We strongly recommend using a product supplied specifically for your pet by your Veterinary Surgeon, but in the event this is not possible, over the counter product Advantage is acceptable. Any products are applied at your own risk. We accept no liability. In the event your pet cannot be treated with an appropriate product, a letter of exception will be required from your registered veterinary surgeon.
All Pets MUST be vaccinated. Vaccination for a minimum of Leptospirosis must have been carried out within the last 15 months before entering the property. We accept pets who have been titre tested for Distember, Parvovirus and Hepatitis, but you may be required to show proof of a valid titre test. Pets which are not able to be vaccinated are accepted only at the discretion of the proprietor, and will require veterinary issued proof for reason for none vaccination. We recommend your dog's have been vaccinated for Kennel Cough.
Pets which are acutely unwell (ie vomiting, diarrhoea, coughing or sneezing) MUST NOT be brought onto the premises.
It is your responsibility to ensure the garden and property is secure while pets are loose on the property. No liability is accepted for loss accident or injury to your pet while on the property.
Veterinary Surgeons are available locally should your pet fall unwell during your stay.

ACCESS – ARRIVAL & DEPARTURE

We ask that you vacate the property at 10am on the day of departure, unless a late departure as been agreed (a fee for which is payable).
Check in is from 3pm on the day of arrival.
The arrival and departure is contact free. Access codes and details will be sent to the lead booker 24 - 48 hours before your arrival.
You will be responsible for ensuring before departure than the cottage is left in the manner in which you found it, and understand a charge will be applied after departure for failure to adhere to this booking condition.
Terms of booking is on the understanding that the Proprietor or anyone acting on the Proprietors behalf is to be allowed access to the property during your stay (ie for repairs). Except in emergency situations, the Proprietor will make reasonable attempts to contact the guests prior to any entry.

PROPERTY USAGE & OCCUPANCY

The property must not be occupied by more people or pets than stated on the original booking.
You as the lead booker are responsible for any breakages or damages incurred at the property along with any additional costs that may result from the actions of “you” or your party. Payment will be required by you after departure or during to cover any such costs.
We ask you inform “us” or and breakages or damages which may occur as quickly as possible. Minor breakages such as glassware or crockery, will in most cases, see no charge.
In order to allow us to meet our safety and fire obligations, guest are not permitted to invite additional guests to the property during their stay beyond those on the original booking. Failing to do so, will be seen as a breach of these terms and conditions and the entire party may be asked to leave the property, before your departure date. Treating this as a breach will mean that no refund of monies paid will be given in part or full and we will not be legally responsible to you as a result.
Occupancy must be within the current Government COVID-19 policy, bookings may be cancelled or refused if it is believed this has been breached by the lead booker.

LIABILITY

Newcombe Croft Holiday Let has, to the best of it’s ability, provided a safe environment for your stay. However, “we” are not liable for any accident or injury occurring at the premises, except in the circumstances where the accident or injury incurred as a result of the negligence or the wilful misconduct on the part of the Proprietor of 1 Newcombe Croft.
Once confirmed, Newcombe Croft will only cancel your holiday should the accommodation become unavailable due to conditions beyond our control. It may not always be possible to offer you alternative accommodation in this case, and you accept as part of booking that we give no guarantee or promise to do so. Should this occur, we will refund all monies paid for the holiday. An administration fee, in this case solely, would not be deducted. Except in exceptional circumstances, we would not hold any liabilities beyond this refund.

THIRD PARTY INVOLVEMENT

“You” (the lead booker) must not engage any other third party to provide any services to the property without explicit consent of “us.” Should a request for their use be made, full written details of the provider must be given, with any additional information, as per any request from our property insurance company. Consent will only be given where the third party meets conditions, set out by the Proprietor, including meeting insurance requirements.

FIREWORKS, SKY LANTERNS AND DRONES

Fireworks, Sky Lanterns and Drones are strictly forbidden to be used on or around the property.

OFFERS & DISCOUNTS

On occasions, and from time to time, we may offer discounted rates on certain bookings or in conjunction with other offers made via our email and social media platforms.
Offers apply to new bookings only and only in conjunction with the dates and conditions specified in the offer. They can not be used in conjunction with any other offer.

COVID-19

No person should travel to the property if they have any COVID-19 related symptoms.
Anyone showing symptoms while at the property is required to take a PCR test. The Proprietor must be notified of this result. Should the test be positive, guests are required to leave immediately where reasonably possible, travelling only and directly to their permanent residence to undertake their self isolation. Where this is not possible, and you are required to self isolate at the property, then all fees for all bookings affected by this self isolation will be borne by the guest.
It is the guest responsibility to ensure they adhere to all current government guilelines on social distancing.
We request where possible that any guests attending the property have undertaken a lateral flow test within 24 hours of arriving at the property, but currently this is not a direct condition of booking.

CANCELLATION

If for some reason you do need to cancel, we ask you tell us in writing at the first opportunity.
If you cancel greater than 60 days from the day of your arrival, monies will be refunded in full, less a £50 administration fee.
Should you cancel less than 60 days before your arrival date, you remain liable to pay for your holiday in full, even if you cannot attend. In this case we will attempt to re-let the cottage. Should we re-let the cottage for the same value, will will refund you in full, less a £50 administration fee. Where we are not able to obtain a letting at the same value, we will only refund you monies paid less the difference and a £50 administration fee
In cases of cancellation due to UK Government Order, Direction or Advice, or a change of law, excluding weather related advice, then you will receive a full refund. Cancellation for any other reason are subject to the above cancellation terms and conditions.

COMPLAINTS

We at Newcombe Croft Holiday Let have put a lot of time and effort into ensuring that your holiday is as good as it could be, but should you have any reason to make a complaint, we ask that you contact as soon as possible in writing in the first instance, so we can be given the opportunity to resolve this.

CONDITION & BEHAVIOUR

It is a condition of booking that neither the booker nor members of the guest party must not cause any nuisance or annoyance to occupants of nearby properties; this includes ensuring pets are suitable under control and not causing a noise disturbance at all times.
Holidaymakers shall keep the property, furniture, fixtures, fittings and effects on or at the property in the same state of condition and repair as at the commencement of the holiday, and shall leave the property in the state of cleanliness inland general order in which it was found on arrival. Failure to do so may results in charges applied after departure to return to property into it’s arrival condition and replace like for like fittings or furnishings.

WELCOME PACKS

A small welcome pack may be provided on arrival. In the case of allergy intolerance or dietary specification we request this is noted on the booking form. It is the guests responsibility to check all labelling on any products provided as a good will gesture before consumption in regards to allergies and intolerance. We will not accept any liability for anything arising from failure for guest to do this. Items are used and/or consumed at their own risk.
We do not provide a guarantee to provide a welcome pack or as to any of it’s contents.
Champagne on arrival or chocolates can be requested at an additional cost.

BREACH OF TERMS AND CONDITIONS

Breach of any of these terms and conditions by any party member will result in all members of the party being asked to leave without notice and as a result of this breach there will be no right to a refund.