PRIVACY NOTICE

This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.

In the context of the law and this notice, 'personal data' is information that clearly identifies you as an individual or which could be used to identify you if combined with ohter information. Acting in any way on personal data is referred to as 'processing'

This notice applies to personal data collected through this website 'Newcombe Croft Holiday Let' and through social medial platforms (Facbook or Instagram) or E-mail.

"We" or "Us" refers to Newcombe Croft Holiday Let

Except as set out below, we do not share, or sell, or disclose to a third party, and information collected through our website.

By using this website, contacting us or using our services including the booking system, which is owned and controlled by us ("our site") you are accepting and consenting to the practices described in the policy unless you inform us otherwise in writing.

If you have any questions about how we process your data. Please email us at newcombecroft@gmail.com

INFORMATION WE COLLECT FROM YOU

We may collect and process the following data about you

Information you give to us:
- You may provide this information by filling in forms on this site or by corresponding with us via phone, email, or social media. This includes any information provided in order to register to use the site, subscribe to marketing, engage with promotions or other social media functions. The information you give us may include details such as full name, email, postal address, phone number, date of birth, financial information, personal descriptions, dietary requirements, medical conditions or allergies, dependants personal information or next of kin details.

Information we collect about you:
- Regarding visiting the website:
  - technical information - this may include IP (Internal Protocol) used to connect your computer to the internet, login information where applicable for the site or associated functions, browser type, version, time zone, browser plug in & version, operating system and platform.
  - About your visit to the website - including full URL (uniform resource locators) clickstream to, through and from our site (including date and time), items viewed or searched for, page response times, error length of visits to pages, page interaction information (scrolling, clicking) and methods chosen to browse away from pages. In addition any phone number used to contact us for customer support.

Information we receive from other sources:
- We may receive information about you from third parties ie online travel agents or booking engines. The third parties should inform you at that stage when the information is collected from you that it may be shared internally by us and combined with data collected about you from multiple sources.
- In any work with third parties, should it occur, (ie business partners, sub contractors in technical, payment services, advertising networks, analytics providers, search information providers and credit reference agencies) we may receive information about you from them.
- Information is also received about you from cookies.

HOW YOUR INFORMATION IS USED

Information you give to us
- We will use this information to notify you about changes to our service and ensure content from our site is effective for you and your device

Where indicated that you are happy for us to do so, we may also use information given to:
- Provide you with information about other services that we offersimialr to those that yo ave already enquired about or receive form us and
- Provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will contact you by postal or electronic means (email or SMS) with information and about goods and services similar to those which were the subject of a previous sale or negation of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way or to pass your details on to third parties for marketing purposes, please indicate on the relevant area on the booking form.

Information we collect about you
- Examples of how we may use this information, but it is not limited to the following:
  - Improve our site and content to ensure it is effective for your use and device
  - Allow you to participate in interactive features of our services when you choose to do so.
  - Keep our sevies, site and premises safe and secure.
  - Measure and understand the effeiveness of our services

Information we recieve from other sources:
- We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we recieve)

DISCLOSURE OF YOUR INFORMATION

You agree tat we can share your personal information with our supplied and subcontractors for the performance of any contract we enter into with them to allow us to provide services to you and only where they are under a duty to deal with your personal data in accordance with the law and anonymously with analysts and search engine providers that asset us in the improvement or optimisation of our website or business.

We use third party processes and as such may share your information with them. The processing of this information will be in line with the third parties privacy policy. We currently use Mail Chimp (US) and Bookalet (UK)

We will disclose you personal information to third parties in the event we are under a duty to do so in disclosing or sharing your personal data in order to comply with any legal obligations or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements or to protect the rights, property, or our safety, safety of our customers or others. This includes exchanging information with other companies or orngaisations for the purposes of fraud protection and credit risk reduction.

STORAGE OF YOUR INFORMATION

We have legal obligations to keep your supplied personal data safe

Your booking information is held securely on our third party GDPR compliant booking system. The owners of this booking system are responsible and have measures in place to keep this data secure.
Payment transactions are carried out through independent third parties and governed by third party terms and conditions. We do not store or process credit card details. Newcombe Croft Holiday Let uses Stripe for our online bookings.

YOUR RIGHTS

We will hold information about you on our systems for a period that we deem to be commercially viable.

You have the right to have your information deleted from our systems (although this is not an absolute right).
You have a right to ask for a copy of information held about you
You have the right to change any incorrect information we hold about you.
You have the right to ask us to stop processing information about you.

Should you wish to do so, please request in writing to newcombecroft@gmail.com

If you have consented to email marketing communications, we will periodically send you emails which inlclude offers, new products or updates on our services which we think will be of interest to you. You have a right to unsubscribe from these communications by contacting us. We will always ask your permission to send you marketing communications.

Our website uses cookies to better the users experience while visiting the website. Where applicable the website uses a cookie control system allow users to allow or disallow the use of cookies on their computer or device. This complies with recent legislation for websites to obtain consent.

Cookie are small files saved to the users computer or device hard drive, that track, save and store information about the users interactions adn usage of the website. This allows the website through its service to provide users with tailored experience within the website. Users are advices that if they wish to deny the use or saving of cookies, they should take neccesary steps within their web browsers security settings to block all cookies from ou webisite and its external vendors.

WEBSITE COMMUNCATIONS

Users who choose to contact our website or it's owners, do so at their own discretion and provide any such personal details as requested at this own risk. Newcombe Croft as made all efforts to ensure a safe and secure process for data submission, but we advise users that using any such form or email, they do so at their own risk.

EXTERNAL LINKS

While every effort has been taken to only place quality or safe external links on the website, users are advised to undertake a policy of caution before clicking any links to external sites mentioned in the site. (External links being clickable text, photos or banners etc on the site)

We cannot guarantee or verify the contents of any external website.Therefore users click and use these external sites at their own risk and we cannot be held liable for any damages, or implications as a result of visiting any external link.

SOCIAL MEDIA

Any communication, interaction, engagement or action taken through external social media platforms that your website or owners participate on are custom to terms and conditions as well as the privacy policy held with each social media platform respectively. We advise users to engage with all social media platforms with caution with regard to their own privacy and sharing of personal details.

CONTACT TRACING

Personal Information is collected for the purpose of contact tracking as a legal requirement for guest accomodation.

Property owners are mandated by law to collect and keep a limited record of staff, customers and vistors who come into the premises for the purpose of contact tracing. These records may be shared with appropriate authorities when requested, for their use in helping to identify people who may have been exposed to coronavirus (COVID-19)

The personal information we collect includes for each guest: First & Surname, phone number, email and residential address.

Our legal obligation is to retain this data for 21 days after departure from the property, to enable contact tracing to be carried out during that period. If the property owner if contacted by an applicable authority, that Onwer will on share information if it is specifically requested.